Customer Service Jobs Kenya Coordinator

Customer Service Jobs in Kenya Position: Customer Service Coordinator Department: Customer Service Departm Role Objective: The incumbent’s role is to provide coordi and administrative support to the Opera Manager in delivering customer’s solutio time frames and within set budgets. Duties & Responsibilities The incumbent shall be directly account for: General Perspective Responsible for maintaining project files; ensuring documentation is compiled and stored for future reference, and assisti supporting “best project practices”. Responsible for the placing of equipmen orders on behalf of the Operations Man and the on time, delivery and accountin such equipment into the client site. Required to deploy customer projects. Beiing tthe coorrdiinattorr – cussttomerr sserrviice deparrttmentt,, you arre diirr accounttablle fforr:: Project Team Schedule and allocate the technical tea specific projects Coordinate the project team to deliver projects within time and budget constrai Handover documents and supporting th project team with day-to-day tasks as appropriate to role. Project Communication Supporting the Product Manager at proj initiation meetings Ensure that Network Diagrams, Risk & I logs are created and updated Communicate plans and progress of proj to the client, Cross check project requirements to ensure the appropriate level of quality assurance is maintained Assist in peer reviews of others project deliverables Interact with customers, project teams other internal teams maintaining strong of communication. Acting as document librarian uploading p information onto on-line management sy such as our Internal Client Relationship Management System (CRM) and Microso Project Server. Manage Service Level agreements and facilitate their renewal Support Customer Service Manager with reporting activities. Managing Call Outs Manage the deployment of small call-out solutions and projects for our internal & external customers Manage the customer cancellation of sol and components Ensure that equipment requirements for operations & customer projects are app ordered and received on time, in the co call-out Centers Project Efficiency Support of “best practices”; make recommendations to facilitate positive c to the further development of project a procurement processes. Regular housekeeping of outstanding purchase orders. Liaise with stores and procurement to e supplies are readily available for project being undertaken. Any other duties required by the Custo Service Manager or Chief operations Of Personnel Management Maintain records of personnel project assignments and provide a daily report Customer Service Manager and the Hum Resource Manager. Evaluate the Leave schedule for the tec team to ensure that projects are handle within the scheduled time Directly in charge of time attendance of technical personnel assigned Follow up with the HR office to ensure t complains raised by staff assigned are d with in the shortest time possible. Maintain a motivated technical team in li with the HR goals. Chair Staff assigned departmental meeti and ensure decisions raised are actione Organizational Allignment Reports to the Customer Relations Man Dealing with Internal and External custo to improve business profitability. This position may be assigned to suppor Client account relations role Academic Qualifications Diploma in Business Information Technol Telecommunication and Information Technology / Electrical and Electronic Engineering or a Higher National Diplom Telecommunication / Electrical & Electron Engineering or a Minimum 2 years’ Infor technology Installation industry experie Extensive certification in Project Manag and customer care Skills & Knowledgement Requirement Proficiency in Microsoft Visio and Micros Project applications. Exposure to Prince2 Project Managemen Methodologies. Information Technology Project manage Ability to prioritize and organize tasks in of importance Client service and public interaction skills Team building and people management Analytical and problem solving skills Decision making skills Effective verbal and listening communica skills Ability to read and write to record picku and maintain daily records Stress management skills Time management skills Personal Attributes Be honest and trustworthy Be respectful Possess cultural awareness and sensitivi Be flexible Demonstrate sound work ethics Deal with the public in a positive, courte and respectful manner NOTE:: Only those fulfilling the requirem of the positions should email their detai CV’s indicating availability & expected sa will be considered. Position closes on 16th August 2013 On the Subject line clearly indicate “CUSTOMER SERVICE COORDINATOR”. E-mail to: philip@dafinaconsultants.com Related Articles & Jobs Safaricom Project Manager IT Jobs Latest Career Jobs. Project Implem Front Office & Customer Service Jo Techno Brain Administration Careers Posted by Career Point Kenya Category: CUSTOMER SERVICE Tags: Customer Service Jobs Kenya, IT jobs Kenya « Latest IT Job Recruitme Executive Market