22 Aug 2013
Date Posted
Date Posted
Ad details
- Position Type:
- Full-time
- Experience:
- 2 - 3
- Responding to enquiries regarding hotels & safaris within 24hrs
- Create and sell innovative tour packages to meet market demand
- Prepare itineraries to the various destinations of interest
- Doing research and producing periodical newsletters with current offers to be sent out to clients
- Doing tour bookings - both inbound and outbound
- Doing regular check on the company website to ensure its up to date and running smoothly
- Ensuring KWS park rules & hotel regulations are made clear to tourists
- Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
- Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
- Ensuring the rates files are orderly & up to date
- Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
- Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains
- Briefing drivers before they depart for safari
- Preparing welcome pack for tourists before departure for safari
- Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (eg. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
- Being on standby ready to provide solutions in case of mishaps during safari
- Coordinating with travel consultants to arrange flying & ground packages
- Opening client tour files for upcoming tours especially groups
- Making follow-ups for tour quotations
- Ensuring that tours quotations are competitive
- inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
- Making sure vehicles (especially if hired from outside) have the company stickers
- Any other duty as may be assigned from time to time.
- Degree or a diploma in Tour operations or tourism management
- Over four years experience as Tour consultant in a busy environment
- Ability to use various tours/hotel booking systems.
Only short-listed candidates will be contacted
- Hurlingham, Nairobi, Kenya
- Nairobi City
- User's other ads
- (020)2531409
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