Quality ControlManager Job in NairobiKenya

Role Title: Quality Control
Manager
Skale Function: Market Research -
Operations
Reports to (name and title):
Operations Director
Skale position: 60
Location: Nairobi
Purpose of the role: Take overall
responsibility for internal
communications and quality
controls of Back-check including
financial controls of QC wages
Role deliverables:
Department management and
communication:
Ensure cost-effective
resource utilization in
Back-check Dept
Ensure ongoing
improvement of field
quality standards
through advising
appropriately and
proactively
Liaise effectively with
relevant internal
departments/
managers on
omissions and
queries
Provide regular
feedback to manager
on dept and
bookings
Accurately produce
and collate all
statistical information
relating to Data
Collection ,quality and
productivity
Advise on issues
relating to capacity
and availability in
dept bookings
Proactively solve
problems in dept/
display initiative,
innovation and
proactiveness
Effectively manage
team; ensure
balanced workload;
coordinate team
activities; monitor
performance of staff;
take timeous
corrective action
Address HR issues in
teams
Identify growth
potential/skillsgaps
and provide or
ensure appropriate
coaching/training
Maintain personal
wellbeing and
balance and
encourage same of
team
Admin duties:
Ensure accurate and
timeous field wages
and other claims
Ensure accuracy of
check-back wage
claims and ensure
cost-effective
resource utilization
Provide accurate and
timeous stats relating
to back-checks and
findings
Project-related duties:
Ensure efficient,
accurate and timeous
communications
relating to all project
booking/traffic flow
Ensure internal
customer satisfaction
with regard to
accommodating
requests for bookings
Liaise with internal
clients on any matters
pertaining to project
bookings/traffic flow
Manage internal
customer
expectations with
regard to feasibility of
project timings
Ensure accurate and
timeous bookings of
all projects in Support
Services Departments
Ensure quality
standards from Field
through back-checks
in line with global
standards
Key challenges and
opportunities
Creative and decisive
under pressure
Acute flexibility and
adaptability
Manage diversity in a
complex context
Scope of the role:
Number of people
reporting into this
role: 4 + New Durban
positions (Quality
control Supervisor,
Quality Control
Capturer, Assistant
Administrator & 2 x
Admin temps)
Manage projects and
team on all client
accounts supporting
the Quality Control
and Traffic
Department
Client contact:
Internal client contact
WPP/Regional
responsibilities: None
Knowledge and skills required:
5 or more years’
relevant experience
required
Advanced computer
skills
Management
experience
Must have a working
knowledge of the
research process and
marketing research
Must be a graduate
Behavioral
dimensions:
Self-educator/desire
to improve own
knowledge and skills
A self-starter
committed to
completing projects
Works well under
pressure and is
deadline-driven
Strong logical/
analytical abilities
Able to work with
limited supervision
Strong problem-
solving and
organizational skills
Displays good
interpersonal and
communication skills
Has a proactive and
progressive (“can
do”) approach
Highly accurate, detail
and quality orientated
Willing to accept
responsibility and
accountability for
work
Prepared to work
overtime should the
need arise
Willing to adhere to
TNS RMS ethics and
standards
Each employee is
expected to
demonstrate the
Precision Growth
values and
behaviours in
addition to their
specific
responsibilities:
Enquiring challengers,
Precise thinkers,
Influential advisors,
Leading experts.
Note:
We need 3 years experience and a
degree or masters in statistics or
equivalent and relevant field.
Candidates must be 27 years and
above
Email CV to
recruitment.tnsea@tnsglobal.com
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